Patient Satisfaction Survey - Visiting the Surgery

To help us understand what we are doing well, and our areas for development we would be grateful if you could spend a few moments to complete the feedback from thinking only about your last visit with us.

Thinking about the booking process: How satisfied were you with your experience?

Thinking about the booking process, how satisfied were you with booking via the telephone?

Thinking about getting through on the telephone, how satisfied were you with your experience?

Thinking about the booking process via the telephone how satisfied were you with the Triage Teams ability to deal with your enquiry?

Thinking of the booking process: How satisfied were you with the Triage Teams professionalism?

Did you book through Reception? If so how satisfied were you with your wait at Reception to be seen?

Thinking only about booking your appointment at Reception - How satisfied were you with the Receptionists ability to deal with you?

Thinking only about booking an appointment at reception: How satisfied were you with the time frame in which you were offered an appointment?

Attending your appointment - Did you check in using the automated system?

Yes

Thinking about your wait in the waiting room - Did you find the information on the TV Screens useful?

Yes

Thinking about your wait in Reception: Were you seen in a timely manner?

Yes

Thinking about your Consultation: Do you feel that your Medical Professional listened to you?

Yes

Thinking about your consultation: In your opinion - Did your Medical Professional give you enough information regarding your illness?

Thinking about your consultation - How satisfied are you with the treatment you received?

Finally - How satisfied overall are you with the service we provide?

Is there anything else you would like us to know?The information to give will not be responded to as this is for our research purposes only.

Privacy Protection

Information submitted through secure forms is used only for the purposes of processing your request. We may be in touch with you in relation to the information submitted.

All Information submitted through secure forms is secured with a private key and is accessed over a secure connection by nominated staff. We have a strict confidentiality policy.

This information is not shared with any third party organisations.

This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to Bugbrooke Medical Practice • Levitts Road, Bugbrooke, Northampton, NN7 3QN.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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