Due to Sickness and Annual Leave we are extremely short staffed. We have very limited capacity and you may be asked to call 111 when this has been reached.

Please bear with us at this difficult time – normal service will be resumed as soon as possible.

Call 111

Call 111 at any time, 24 hours a day.  You will speak to NHS professional staff who will help guide you on any medical issues.

Calls are free from landlines and mobiles.

111

Important Notice 19th May 2022

Due to Staff Shortages Engage Consult will not be available until further notice
We apologise for any inconvenience and thank you for your understanding.

Click here for details on the Part Time Phlebotomist vacancy.

Following patient feedback regarding our new telephone Triage system we have made some amendments to the wording in Options 1 and 2, these are underlined below

IMPORTANT CHANGE – NEW TELEPHONE TRIAGE SYSTEM

Following patient feedback we are improving our telephone and call handling system from 2pm on Wednesday 24 November. This will offer an improved queuing system.

To enable us to deal with queries swiftly and according to priority we ask that you listen carefully to the options offered when you call.

The new Options will be as follows:

  1. Press 1 to request an appointment about an urgent problem which requires medical attention on the day or within the next 4 hours. Urgent problems will be triaged between 8am and 10am and 2pm to 4pm.
  2. Press 2 to discuss a routine problem or to book a follow up appointment. Available between 10am-12pm or after 4.00pm - 6.00pm
  3. Press 3 if you are a healthcare professional calling from another healthcare organisation
  4. Press 4 if you have a medication query or you are having trouble requesting your repeat medications. This service is ONLY available between 10am-12pm
  5. Press 5 if you are a dispensing patient and need to speak to dispensary about an existing prescription. Please note you cannot use this option to request repeat medication.
  6. Press 6 if you are calling for test results. This service is ONLY available between 4 and 6pm
  7. Press 7 if you are calling about a current NHS or private referral
  8. Press 8 if you are calling about an insurance report
  9. Press 9 to cancel an existing appointment.

Please note if you select the wrong option, we are unable to transfer you and you will be asked to re-dial. This will also apply if you call at the incorrect times to those stated above.

Our aim is to provide our patients with a better service; however as this is a new system we may need to make some tweaks along the way. We appreciate your patience during this transformation

Coronavirus Update

If you have a recent onset of a continuous cough and/or a temperature higher than 37.8 degrees DO NOT COME TO THE SURGERY AT ALL.

NHS Patients, staff and visitors are advised to wear face coverings whilst in the Practice.

Whilst the wearing of face coverings in no longer compulsory in NHS settings, we still request all visitors to continue wearing masks within the practice. This is to ensure that we are offering the safest environment for all of our patients and our staff.

Please do not be offended if our staff ask you to wear a mask whilst you are on site. If you have forgotten your mask we are able to offer you one.

THE ECONSULT SERVICE IS CURRENTLY UNAVAILABLE

Engage Consult

Engage Consult is available between 7 – 9 am

This service is for NON URGENT queries only - Medical queries will be dealt with within 4 working days and admin queries will be dealt with within 2 working days.

For a quicker response call our phone lines between 10am – 12pm and 4pm - 6pm.

Tell us about your problem and request medical advice. We will respond promptly within our online consultation hours

Engage Consult

Please be advised this is for Non Urgent Clinical Queries and Administrative Queries. Due to the Non-Urgent nature of your request, Clinical Queries will be responded to within 4 working days. Administration Queries will be responded to within 2 working days. Please make sure that you are happy with the turnaround times before using this service. If you deem your query to be more urgent you will need to call the surgery.

Please note that this platform is only accessible between 8.00am and 6.30pm Monday to Friday (Excluding Bank Holidays). For any other medical related issues outside of these hours please call 111.

This can also be used if the doctor has asked you to contact for follow up of new medications started, sick note requests, covid vaccination queries, Blood Pressure readings and blood test result queries and secretarial/referral questions. These will be forwarded to the appropriate member of staff to action.

DO NOT USE this method to contact us for any URGENT MEDICAL ATTENTION

Thank you for using this service appropriately, we hope that you find it useful as an alternative method of contacting us.

Order your Repeat Prescription through the NHS App!

During this time, we are asking patients to use our Online Services as much as possible. We would therefore ask that you use the NHS App to order your Repeat Prescriptions.

Click here for further information about the App

Get the NHS App through your app store

Online booking of face to face online appointments has been suspended on advice from NHS England. This is because we need to triage all appointments to mitigate the risks associated with potentially infected patients attending the Practice.

To book an appointment please telephone the surgery.


Practice News

Surgery News

Your Road Map to Better Health

For the most up to date information on guidance for your local area please visit the Northamptonshire County Council website here:

https://www.northamptonshire.gov.uk/councilservices/health/Pages/default.aspx

IMPORTANT PATIENT NOTICES


NHS Health Checks are ongoing

To help us provide the best service for you, please make sure you book an appointment when you are invited to take part in the Health Check services.  Patients between the ages of 40 and 74 years old will be invited to attend during your birth month.  More details contained in the link above.

FIRE ALARM TESTING:

To continue to ensure the safety of patients and staff we will be carrying out weekly fire alarm tests on a Wednesday at 12:30pm. Please notify us, if you are in the surgery and this is likely to cause a problem for you.

We will also be carrying out Fire Evacuations to ensure your safety, if this should happen whilst you are in the surgery, please give staff your full co-operation.  Should there be any issues, please make us aware.

PRESCRIPTIONS (IMPACT FROM CORONAVIRUS)

Due to high demand for scripts these may take longer than 48 hours to process. Please do not over order or order early.

Please bear with us at this difficult time.

Please remember to update the surgery with your correct contact details to keep your records up to date, particularly your mobile number as we use this to send you appointment reminders

The practice aims to provide high quality patient care delivered by a team of committed health care professionals.

The practice is part of the Nene Clinical Commissioning Group, which is responsible for ensuring you receive all the services you need. For details of all primary care services in the area, look at Your CCG Guide to Primary Care Services at www.neneccg.nhs.uk. The practice area covers the rural villages of Bugbrooke, Kislingbury, Harpole, Nether and Upper Heyford, Flore, Rothersthorpe, Pattishall, Gayton, Litchborough and parts of the Borough of Northampton; Duston, Upton and Upton Grange, St James, West Hunsbury, Shelfleys (see the map - Click Here).

Bugbrooke Medical Practice is an accredited training practice and for many years has been involved in the post graduate training of fully qualified doctors who wish to enter the speciality of general practice. The GP registrar is encouraged to take on long-term problems which are presented by the patient to him/her, in association with the patient's own doctor.

THE PRACTICE HAS MADE EVERY PRACTICAL EFFORT TO FACILITATE DISABLED ACCESS. SHOULD YOU EXPERIENCE ANY PARTICULAR DIFFICULTIES PLEASE BRING THEM TO THE ATTENTION OF ANY MEMBER OF STAFF.

A NO-SMOKING POLICY OPERATES THROUGHOUT THE BUILDING. THANK YOU FOR YOUR CO-OPERATION.

ALL TELEPHONE CALLS TO THE PRACTICE AND MADE FROM THE PRACTICE ARE RECORDED.

We are inviting you to use the new NHS App, a simple and secure way to access a range of NHS services. Find out more at www.nhs.uk/nhsapp

Contact Details

Bugbrooke Medical Practice

  • Telephone 01604 830348
  • Out of Hours NHS 111
  • Fax Our fax number is no longer in use
Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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