We understand there will be times when you feel you may have cause for complaint. We take all complaints seriously and have an in-house procedure in place to deal with them.

If you do wish to make a complaint, please submit it in writing to the practice manager. Your complaint will be acknowledged within three working days and every effort made to address your concerns promptly.

If you are not entirely happy with the practice resolution you have the right to take your complaint to the Primary Care Trust, telephone 0800 587 0879.


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John White Funeral Directors